MC loses face on Facebook Most complaints either go unnoticed or unattended to

Umesh, an engineer, posted a complaint on the Municipal Corporation’s (MC) Facebook page about the need to repair a dug-up road in Sector 40 on July 13 for the second time. He had earlier complained on June 29. MC officials responded saying that the matter “had been forwarded to the department concerned”. Nothing has been done to date.

Dilip Kumar, a resident, posted his complaint on August 18 about an encroachment in front of SCOs 44 to 47 in Sector 47. He got a response from the MC after a week that his complaint had been forwarded to the official concerned. But no action has been taken.

These are only two out of scores of examples of the MC’s lopsided complaint redress system under the Citizen Charter. The charter was adopted by the MC in 2004. The charter clearly detailed the response time of each complaint for which officials were designated. For the record, the MC’s official website has posted all details of rules framed under the charter.
Read More:http://www.tribuneindia.com/2011/20110829/cth1.htm#1